1. Introduction
This Privacy Policy describes how Ujala Charitable Foundation ("Ujala Foundation", "we", "us") collects, uses, shares, and protects personal information when you visit our website, contact us, or make a donation. By using this website you agree to the practices described here.
2. Information We Collect
- Information you give us: name, email address, phone number, and any message you send us.
- Donation information: donation amount, date, transaction ID, and payment status. Card, UPI, net banking, and wallet details are entered directly on our payment gateway partner's secure page. We do not see or store your full card number, CVV, UPI PIN, or banking passwords.
- Technical information: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
3. How We Use Your Information
- To process donations and send payment confirmations
- To meet our legal and audit obligations
- To respond to your enquiries, rescue reports, and adoption requests
- To send updates about our campaigns (you can opt out at any time)
- To prevent fraud and keep our website secure
- To improve our website and services
4. Payment Processing
Online donations are processed by an RBI-authorised third-party payment gateway. When you donate, you are redirected to the gateway's secure page, and your payment details are handled by the gateway under its own privacy policy and PCI-DSS security standards. We receive only the information we need to confirm and record your donation.
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We share it only:
- With our payment gateway and banking partners to process transactions
- With service providers who help us run this website and send emails, under confidentiality obligations
- With government or tax authorities when required by law
6. Cookies
We use cookies to keep the website working and to understand how visitors use it. You can disable cookies in your browser settings, although some parts of the site may not work correctly.
7. Data Security and Retention
We use reasonable technical and organisational safeguards, including encrypted (HTTPS) connections, to protect your information. We keep donation records for as long as required under Indian tax and accounting laws, and other information only as long as needed for the purposes above.
8. Your Rights
You may ask us to access, correct, or delete your personal information, or to stop sending you updates, by writing to us at the email below. Some records may have to be kept where the law requires it.
9. Children's Privacy
This website is not directed at children under 18, and we do not knowingly collect their personal information.
10. Changes to This Policy
We may update this policy from time to time. Changes take effect when they are posted on this page with a new "Last updated" date.
11. Contact Us
For questions or concerns about this Privacy Policy, contact:
Ujala Charitable Foundation
Bhaira Ram Jat Pashchim Dhani Jatawas, Lohawat, Jodhpur (Raj.) 342302
Email: info@ujalafoundation.com
Phone: +91 95878 39354
Last updated: November 2026